Dr. Sven Tuzovic
Cited by
Cited by
The influence of social distancing on employee well-being: A conceptual framework and research agenda
S Tuzovic, S Kabadayi
Journal of Service Management 32 (2), 145-160, 2021
The impact of coronavirus on service ecosystems as service mega-disruptions
S Kabadayi, GE O’Connor, S Tuzovic
Journal of Services Marketing 34 (6), 809-817, 2020
Global business services: Increasing specialization and integration of the world economy as drivers of economic growth
J Wirtz, S Tuzovic, M Ehret
Journal of Service Management 26 (4), 565-587, 2015
Frequent (flier) frustration and the dark side of word‐of‐web: exploring online dysfunctional behavior in online feedback forums
S Tuzovic
Journal of Services Marketing 24 (6), 446-457, 2010
The role of marketing in today's enterprises
J Wirtz, S Tuzovic, VG Kuppelwieser
Journal of Service Management 25 (2), 171-194, 2014
Perceived quality of e‐health services: A conceptual scale development of e‐health service quality based on the C‐OAR‐SE approach
K Hadwich, D Georgi, S Tuzovic, J Büttner, M Bruhn
International Journal of Pharmaceutical and Healthcare Marketing 4 (2), 112-136, 2010
Conversational commerce–a new era for service business development?
S Tuzovic, S Paluch
Service Business Development: Strategien–Innovationen–GeschäftsmodelleBand 1 …, 2018
To dine or not to dine? Collective wellbeing in hospitality in the COVID-19 era
S Tuzovic, S Kabadayi, S Paluch
International Journal of Hospitality Management 95, 102892, 2021
From ‘free’to fee: Acceptability of airline ancillary fees and the effects on customer behavior
S Tuzovic, MC Simpson, VG Kuppelwieser, J Finsterwalder
Journal of Retailing and Consumer Services 21 (2), 98-107, 2014
Quality in group service encounters: A theoretical exploration of the concept of a simultaneous multi-customer co-creation process
J Finsterwalder, S Tuzovic
Journal of Service Theory and Practice 20 (2), 109-122, 2010
“My colleague is a robot”–exploring frontline employees' willingness to work with collaborative service robots
S Paluch, S Tuzovic, HF Holz, A Kies, M Jörling
Journal of Service Management 33 (2), 363-388, 2022
Persuaded self-tracking with wearable technology: carrot or stick?
S Paluch, S Tuzovic
Journal of Services Marketing 33 (4), 436-448, 2019
Trustmarks: Strategies for exploiting their full potential in e-commerce
FM Thompson, S Tuzovic, C Braun
Business Horizons 62 (2), 237-247, 2019
How do innovators stay innovative? A longitudinal case analysis
S Tuzovic, J Wirtz, L Heracleous
Journal of Services Marketing 32 (1), 34-45, 2018
Mobile-assisted showroomers: Understanding their purchase journey and personalities
JC Fiestas, S Tuzovic
Journal of Retailing and Consumer Services 58, 102280, 2021
Key determinants of real estate service quality among renters and buyers
S Tuzovic
Journal of Services Marketing 23 (7), 496-507, 2009
Investigating the concept of potential quality: An exploratory study in the real estate industry
S Tuzovic
Managing Service Quality: An International Journal 18 (3), 255-271, 2008
Kundenorientierte Vergütungssysteme zur Steuerung der Erfolgsgrößen im Relationship Marketing: Anforderungen, Konzeptionalisierung und Institutionalisierung
S Tuzovic
Anforderungen, Konzeptualisierung, Institutionalisierung, Wiesbaden, 2004
Developing a framework of service convenience in health care: An exploratory study for a primary care provider
S Tuzovic, V Kuppelwieser
Health Marketing Quarterly 33 (2), 127-148, 2016
Conceptualizing and measuring brand relationship quality
M Bruhn, F Eichen, K Hadwich, S Tuzovic
Consumer-brand relationships: Theory and practice, 165-185, 2012
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