Dr Tom Chen
Cited by
Cited by
SD logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM
LD Hollebeek, RK Srivastava, T Chen
Journal of the Academy of Marketing Science 47, 161-185, 2019
Exploring positively- versus negatively-valenced brand engagement: a conceptual model
LD Hollebeek, T Chen
Journal of Product & Brand Management 23 (1), 62-74, 2014
Customer engagement behaviors: The role of service convenience, fairness and quality
SK Roy, V Shekhar, WM Lassar, T Chen
Journal of Retailing and Consumer Services 44, 293-304, 2018
User experience sharing: Understanding customer initiation of value co-creation in online communities
T Chen, J Drennan, L Andrews, LD Hollebeek
European Journal of Marketing 52 (5/6), 1154-1184, 2018
Experience sharing
T Chen, J Drennan, L Andrews
Journal of Marketing Management 28 (13-14), 1535-1552, 2012
Epilogue to the special issue and reflections on the future of engagement research
LD Hollebeek, J Conduit, J Sweeney, G Soutar, IO Karpen, W Jarvis, ...
Journal of Marketing Management 32 (5-6), 586-594, 2016
Dynamics of wellbeing co-creation: a psychological ownership perspective
T Chen, S Dodds, J Finsterwalder, L Witell, L Cheung, M Falter, T Garry, ...
Journal of Service Management 32 (3), 383-406, 2021
Do value cocreation and engagement drive brand evangelism?
P Harrigan, S Roy, T Chen
Marketing Intelligence & Planning 39 (3), 345-360, 2021
Vulnerable consumer engagement: How corporate social mediacan facilitate the replenishment of depleted resources
J Fletcher-Brown, S Turnbull, G Viglia, T Chen, V Pereira
International Journal of Research in Marketing 38 (2), 518-529, 2021
Organizing actor engagement: a platform perspective
L Blasco-Arcas, M Alexander, D Sörhammar, JM Jonas, S Raithel, T Chen
Journal of Business Research 118, 74-85, 2020
Usage center - Value cocreation in multi-actor usage processes
M Kleinaltenkamp, C Plewa, S Gudergan, I Karpen, T Chen
Journal of Service Theory and Practice 27 (4), 721-737, 2017
The beginning of value co-creation: Understanding dynamics, efforts, and betterment
T Chen, SO Yang, C Leo
Journal of Service Theory and Practice 27 (6), 1145-1166, 2017
Consumers' technology adoption behaviour: An alternative model
CH Chen, GS Mort
The Marketing Review 7 (4), 355-368, 2007
Conceptualising the effect of brand love on consumers' repurchase intentions for consumer products
P Suetrong, GD Pires, T Chen
Global Business and Economics Review 20 (2), 213-230, 2018
Transcending and bridging co-creation and engagement: conceptual and empirical insights
J Conduit, T Chen
Journal of Service Theory and Practice 27 (4), 714-720, 2017
Servicing through digital interactions and well-being in virtual communities
CY Chou, WWC Leo, T Chen
Journal of Services Marketing 36 (2), 217-231, 2022
Working consumers’ psychological states in firm-hosted virtual communities
WWC Leo, CY Chou, T Chen
Journal of Service Management 30 (3), 302-325, 2019
The rise of co-creative consumers: user experience sharing behaviour in online communities
CH Chen
Queensland University of Technology, 2012
When feeling good counts! Impact of consumer gratitude and life satisfaction in access-based services
CY Chou, WWC Leo, Y Tsarenko, T Chen
European Journal of Marketing 57 (2), 626-652, 2023
Blended human-technology service realities in healthcare
S Dodds, R Russell–Bennett, T Chen, AS Oertzen, L Salvador-Carulla, ...
Journal of Service Theory and Practice 32 (1), 75-99, 2022
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