| Consumer’s intention to use self-service parcel delivery service in online retailing: An empirical study Y Chen, J Yu, S Yang, J Wei Internet research 28 (2), 500-519, 2018 | 166 | 2018 |
| Mixed methods research in tourism and hospitality journals D Truong, R Xiaoming Liu, J Yu International Journal of Contemporary Hospitality Management 32 (4), 1563-1579, 2020 | 83 | 2020 |
| Employee engagement, its antecedents and effects on business performance in hospitality industry: a multilevel analysis X Liu, J Yu, Q Guo, J Li International Journal of Contemporary Hospitality Management 34 (12), 4631-4652, 2022 | 35 | 2022 |
| It takes two to empower: Customer responses to empowerment recovery in the context of robot service failure JJ Yu, XR Liu, M He, LM Huang, JJ Li International Journal of Hospitality Management 120, 103759, 2024 | | 2024 |
Yuangao ChenZhejiang University of Finance and EconomicsVerified email at zufe.edu.cn
