Bo Edvardsson
Bo Edvardsson
Professor of Business Administration, CTF Service Research Centre, Karlstad university
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Cited by
Cited by
Expanding understanding of service exchange and value co-creation: a social construction approach
B Edvardsson, B Tronvoll, T Gruber
Journal of the academy of marketing science 39, 327-339, 2011
Key concepts for new service development
B Edvardsson, J Olsson
Service Industries Journal 16 (2), 140-164, 1996
A customer‐dominant logic of service
K Heinonen, T Strandvik, KJ Mickelsson, B Edvardsson, E Sundström, ...
Journal of Service management 21 (4), 531-548, 2010
Service portraits in service research: a critical review
B Edvardsson, A Gustafsson, I Roos
International journal of service industry management 16 (1), 107-121, 2005
New service development: learning from and with customers
J Matthing, B Sandén, B Edvardsson
International Journal of service industry management 15 (5), 479-498, 2004
Value in use through service experience
S Sandström, B Edvardsson, P Kristensson, P Magnusson
Managing Service Quality: An International Journal 18 (2), 112-126, 2008
The effects of satisfaction and loyalty on profits and growth: products versus services
B Edvardsson, MD Johnson, A Gustafsson, T Strandvik
Total quality management 11 (7), 917-927, 2000
Service quality: beyond cognitive assessment
B Edvardsson
Managing Service Quality: An International Journal 15 (2), 127-131, 2005
New service development and innovation in the new economy
B Edvardsson, A Gustafsson, B Sandén, MD Johnson
Studenlitteratur, 2000
Quality of service: Making it really work
B Edvardsson
Managing Service Quality 6 (1), 1996
Service breakdowns: A study of critical incidents in an airline
B Edvardsson
International Journal of Service Industry Management 3 (4), 0-0, 1992
Cocreating customer value through hyperreality in the prepurchase service experience
B Edvardsson, B Enquist, R Johnston
Journal of service research 8 (2), 149-161, 2005
Match or mismatch: Strategy-structure configurations in the service business of manufacturing companies
H Gebauer, B Edvardsson, A Gustafsson, L Witell
Journal of Service Research 13 (2), 198-215, 2010
Critical incident techniques: Towards a framework for analysing the criticality of critical incidents
B Edvardsson, I Roos
International Journal of Service Industry Management 12 (3), 251-268, 2001
Quality in new service development: Key concepts and a frame of reference
B Edvardsson
International Journal of Production Economics 52 (1-2), 31-46, 1997
Innovation in service ecosystems—Breaking, making, and maintaining institutionalized rules of resource integration
K Koskela-Huotari, B Edvardsson, JM Jonas, D Sörhammar, L Witell
Journal of Business Research 69 (8), 2964-2971, 2016
Service quality improvement
B Edvardsson
Managing service quality: an International Journal 8 (2), 142-149, 1998
Institutional logics matter when coordinating resource integration
C Edvardsson, B., Kleinaltenkamp, M., Tronvoll, B., McHugh, P., Windahl
Marketing Theory 14 (3), 291-309, 2014
Co‐creation in radical service innovation: a systematic analysis of microlevel processes
H Perks, T Gruber, B Edvardsson
Journal of product innovation management 29 (6), 935-951, 2012
Drivers of customers' service experiences: a study in the restaurant industry
U Walter, B Edvardsson, Å Öström
Managing Service Quality: An International Journal 20 (3), 236-258, 2010
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