Follow
Laura Eboli
Laura Eboli
Verified email at unical.it
Title
Cited by
Cited by
Year
Service quality attributes affecting customer satisfaction for bus transit
L Eboli, G Mazzulla
Journal of public transportation 10 (3), 21-34, 2007
8522007
A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view
L Eboli, G Mazzulla
Transport Policy 18 (1), 172-181, 2011
5902011
Perceived service quality in bus transit service: a structural equation approach
J De Oņa, R De Oņa, L Eboli, G Mazzulla
Transport Policy 29, 219-226, 2013
5452013
A new customer satisfaction index for evaluating transit service quality
L Eboli, G Mazzulla
Journal of Public transportation 12 (3), 21-37, 2009
4262009
A stated preference experiment for measuring service quality in public transport
L Eboli, G Mazzulla
Transportation planning and technology 31 (5), 509-523, 2008
3492008
Performance indicators for an objective measure of public transport service quality
L Eboli, G Mazzulla
2842012
Structural equation modelling for analysing passengers’ perceptions about railway services
L Eboli, G Mazzulla
Procedia-Social and Behavioral Sciences 54, 96-106, 2012
2082012
Transit passengers’ behavioural intentions: the influence of service quality and customer satisfaction
J De Ona, R de Oņa, L Eboli, C Forciniti, G Mazzulla
Transportmetrica A: Transport Science 12 (5), 385-412, 2016
2062016
Combining speed and acceleration to define car users’ safe or unsafe driving behaviour
L Eboli, G Mazzulla, G Pungillo
Transportation research part C: emerging technologies 68, 113-125, 2016
1962016
Relationships between rail passengers’ satisfaction and service quality: a framework for identifying key service factors
L Eboli, G Mazzulla
Public Transport 7, 185-201, 2015
1692015
How to capture the passengers’ point of view on a transit service through rating and choice options
L Eboli, G Mazzulla
Transport reviews 30 (4), 435-450, 2010
1662010
Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach
J Allen, L Eboli, G Mazzulla, JD Ortúzar
Transportation 47 (2), 827-863, 2020
1502020
Willingness-to-pay of public transport users for improvement in service quality
L Eboli, G Mazzulla
EUT Edizioni Universitā di Trieste, 2008
1502008
The role of critical incidents and involvement in transit satisfaction and loyalty
J Allen, L Eboli, C Forciniti, G Mazzulla, J de Dios Ortúzar
Transport Policy 75, 57-69, 2019
1492019
Heterogeneity in perceptions of service quality among groups of railway passengers
J De Ona, R de Oņa, L Eboli, G Mazzulla
International Journal of Sustainable Transportation 9 (8), 612-626, 2015
1432015
On the asymmetric user perception of transit service quality
C Cirillo, L Eboli, G Mazzulla
International Journal of Sustainable Transportation 5 (4), 216-232, 2011
1402011
An ordinal logistic regression model for analysing airport passenger satisfaction
L Eboli, G Mazzulla
EuroMed Journal of Business 4 (1), 40-57, 2009
1312009
Factors influencing accident severity: an analysis by road accident type
L Eboli, C Forciniti, G Mazzulla
Transportation research procedia 47, 449-456, 2020
1132020
Socio-economic and driving experience factors affecting drivers’ perceptions of traffic crash risk
JL Machado-León, J de Oņa, R de Oņa, L Eboli, G Mazzulla
Transportation research part F: traffic psychology and behaviour 37, 41-51, 2016
1122016
Key factors affecting rail service quality in the Northern Italy: a decision tree approach
R De Oņa, L Eboli, G Mazzulla
Transport 29 (1), 75-83, 2014
1102014
The system can't perform the operation now. Try again later.
Articles 1–20