Mark S. Rosenbaum
Mark S. Rosenbaum
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Cited by
Cited by
Transformative service research: An agenda for the future
L Anderson, AL Ostrom, C Corus, RP Fisk, AS Gallan, M Giraldo, ...
Journal of Business Research 66 (8), 1203-1210, 2013
An expanded servicescape perspective
MS Rosenbaum, C Massiah
Journal of Service Management 22 (4), 471-490, 2011
When customers receive support from other customers: Exploring the influence of intercustomer social support on customer voluntary performance
MS Rosenbaum, CA Massiah
Journal of service research 9 (3), 257-270, 2007
How to create a realistic customer journey map
MS Rosenbaum, ML Otalora, GC Ramírez
Business horizons 60 (1), 143-150, 2017
Exploring the social supportive role of third places in consumers' lives
MS Rosenbaum
Journal of Service Research 9 (1), 59-72, 2006
A cup of coffee with a dash of love: An investigation of commercial social support and third-place attachment
MS Rosenbaum, J Ward, BA Walker, AL Ostrom
Journal of Service research 10 (1), 43-59, 2007
Conceptualisation and aspirations of transformative service research
M Rosenbaum, C Corus, A Ostrom, L Anderson, R Fisk, A Gallan, ...
Journal of Research for Consumers, 2011
Loyalty programs and a sense of community
MS Rosenbaum, AL Ostrom, R Kuntze
Journal of Services Marketing 19 (4), 222-233, 2005
Am I welcome here? Exploring how ethnic consumers assess their place identity
MS Rosenbaum, DY Montoya
Journal of Business Research 60 (3), 206-214, 2007
Design for service inclusion: creating inclusive service systems by 2050
RP Fisk, AM Dean, L Alkire, A Joubert, J Previte, N Robertson, ...
Journal of Service Management 29 (5), 834-858, 2018
The symbolic servicescape: Your kind is welcomed here
MS Rosenbaum
Journal of Consumer Behaviour: An International Research Review 4 (4), 257-267, 2005
Restorative servicescapes: restoring directed attention in third places
MS Rosenbaum
Journal of Service Management 20 (2), 173-191, 2009
Commentary: vulnerable consumers in service settings
MS Rosenbaum, T Seger-Guttmann, M Giraldo
Journal of Services Marketing 31 (4/5), 309-312, 2017
Who buys that? Who does what? Analysis of cross-cultural consumption behaviours among tourists in Hawaii
MS Rosenbaum, DL Spears
Journal of Vacation Marketing 11 (3), 235-247, 2005
The restorative potential of shopping malls
MS Rosenbaum, ML Otalora, GC Ramírez
Journal of Retailing and Consumer Services 31, 157-165, 2016
Beyond hardcore gambling: Understanding why mainland Chinese visit casinos in Macau
IA Wong, MS Rosenbaum
Journal of Hospitality & Tourism Research 36 (1), 32-51, 2012
Return on community for consumers and service establishments
MS Rosenbaum
Journal of Service Research 11 (2), 179-196, 2008
If you install it, will they use it? Understanding why hospitality customers take “technological pauses” from self-service technology
MS Rosenbaum, IKA Wong
Journal of Business Research 68 (9), 1862-1868, 2015
How to implement a customer satisfaction program
E Naumann, DW Jackson Jr, MS Rosenbaum
Business Horizons 44 (1), 37-37, 2001
Commentary: transformative service research and social marketing–converging pathways to social change
R Russell-Bennett, RP Fisk, MS Rosenbaum, N Zainuddin
Journal of Services Marketing 33 (6), 633-642, 2019
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