Janet R. McColl-Kennedy
Janet R. McColl-Kennedy
Professor of Marketing, The University of Queensland, University of Cambridge
Verified email at - Homepage
Cited by
Cited by
Health care customer value cocreation practice styles
JR McColl-Kennedy, SL Vargo, TS Dagger, JC Sweeney, Y Kasteren
Journal of service research 15 (4), 370-389, 2012
Impact of leadership style and emotions on subordinate performance
JR McColl-Kennedy, RD Anderson
The leadership quarterly 13 (5), 545-559, 2002
Customer experience challenges: bringing together digital, physical and social realms
RN Bolton, JR McColl-Kennedy, L Cheung, A Gallan, C Orsingher, ...
Journal of service management 29 (5), 776-808, 2018
Application of fairness theory to service failures and service recovery
JR McColl-Kennedy, BA Sparks
Journal of service research 5 (3), 251-266, 2003
Social-servicescape conceptual model
A Tombs, JR McColl-Kennedy
Marketing theory 3 (4), 447-475, 2003
Involvement, satisfaction, and brand loyalty in a small business services setting
R Russell-Bennett, JR McColl-Kennedy, LV Coote
Journal of business research 60 (12), 1253-1260, 2007
Justice strategy options for increased customer satisfaction in a services recovery setting
BA Sparks, JR McColl-Kennedy
Journal of Business Research 54 (3), 209-218, 2001
Experience as a moderator of involvement and satisfaction on brand loyalty in a business-to-business setting 02-314R
R Bennett, CEJ Härtel, JR McColl-Kennedy
Industrial marketing management 34 (1), 97-107, 2005
Customer effort in value cocreation activities: Improving quality of life and behavioral intentions of health care customers
JC Sweeney, TS Danaher, JR McColl-Kennedy
Journal of Service Research 18 (3), 318-335, 2015
Co-creation practices: Their role in shaping a health care ecosystem
P Frow, JR McColl-Kennedy, A Payne
Industrial Marketing Management 56, 24-39, 2016
Small details that make big differences: A radical approach to consumption experience as a firm's differentiating strategy
R N. Bolton, A Gustafsson, J McColl-Kennedy, N J. Sirianni, D K. Tse
Journal of Service Management 25 (2), 253-274, 2014
Value propositions: A service ecosystems perspective
P Frow, JR McColl-Kennedy, T Hilton, A Davidson, A Payne, D Brozovic
Marketing theory 14 (3), 327-351, 2014
Fresh perspectives on customer experience
JR McColl-Kennedy, A Gustafsson, E Jaakkola, P Klaus, ZJ Radnor, ...
Journal of Services Marketing 29 (6/7), 430-435, 2015
Towards a model of dynamic capabilities in innovation-based competitive strategy: Insights from project-oriented service firms
S Salunke, J Weerawardena, JR McColl-Kennedy
Industrial Marketing Management 40 (8), 1251-1263, 2011
Customer rage episodes: emotions, expressions and behaviors
JR McColl-Kennedy, PG Patterson, AK Smith, MK Brady
Journal of Retailing 85 (2), 222-237, 2009
Competing through service innovation: The role of bricolage and entrepreneurship in project-oriented firms
S Salunke, J Weerawardena, JR McColl-Kennedy
Journal of Business Research 66 (8), 1085-1097, 2013
Reconceptualizing professional service firm innovation capability: Scale development
SJ Hogan, GN Soutar, JR McColl-Kennedy, JC Sweeney
Industrial marketing management 40 (8), 1264-1273, 2011
Gaining customer experience insights that matter
JR McColl-Kennedy, M Zaki, KN Lemon, F Urmetzer, A Neely
Journal of service research 22 (1), 8-26, 2019
The central role of knowledge integration capability in service innovation-based competitive strategy
S Salunke, J Weerawardena, JR McColl-Kennedy
Industrial Marketing Management 76, 144-156, 2019
Subordinate–manager gender combination and perceived leadership style influence on emotions, self-esteem and organizational commitment
JR McColl-Kennedy, RD Anderson
Journal of Business Research 58 (2), 115-125, 2005
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