roger maull
roger maull
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Cited by
Cited by
Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry
ICL Ng, R Maull, N Yip
European management journal 27 (6), 377-387, 2009
Servitization and operations management: a service dominant-logic approach
L Smith, R Maull, I CL Ng
International Journal of Operations & Production Management 34 (2), 242-269, 2014
Organisational culture and quality improvement
R Maull, P Brown, R Cliffe
International Journal of Operations & Production Management 21 (3), 302-326, 2001
In search of a circular supply chain archetype–a content-analysis-based literature review
L Batista, M Bourlakis, P Smart, R Maull
Production Planning & Control 29 (6), 438-451, 2018
Frameworks for understanding business process re‐engineering
SJ Childe, RS Maull, J Bennett
International Journal of operations & production management 14 (12), 22-34, 1994
Understanding business process management: implications for theory and practice
PA Smart, H Maddern, RS Maull
British journal of management 20 (4), 491-507, 2009
Distributed ledger technology: Applications and implications
R Maull, P Godsiff, C Mulligan, A Brown, B Kewell
Strategic Change 26 (5), 481-489, 2017
Transitioning from a goods‐dominant to a service‐dominant logic: Visualising the value proposition of Rolls‐Royce
I Ng, G Parry, L Smith, R Maull, G Briscoe
Journal of Service Management 23 (3), 416-439, 2012
Alternative perspectives on service quality and customer satisfaction: the role of BPM
V Kumar, PA Smart, H Maddern, RS Maull
International Journal of Service Industry Management 19 (2), 176-187, 2008
The impact of operations performance on customer loyalty
V Kumar, L Batista, R Maull
Service Science 3 (2), 158-171, 2011
Customer satisfaction and service quality in UK financial services
H Maddern, R Maull, A Smart, P Baker
International Journal of Operations & Production Management 27 (9), 999-1019, 2007
Are distributed ledger technologies the panacea for food traceability?
S Pearson, D May, G Leontidis, M Swainson, S Brewer, L Bidaut, JG Frey, ...
Global food security 20, 145-149, 2019
Demand chain management theory: constraints and development from global aerospace supply webs
T Williams, R Maull, B Ellis
Journal of operations management 20 (6), 691-706, 2002
Service delivery system design: characteristics and contingencies
F Ponsignon, PA Smart, RS Maull
International Journal of Operations & Production Management 31 (3), 324-349, 2011
Factors characterising the maturity of BPR programmes
RS Maull, DR Tranfield, W Maull
International Journal of Operations & Production Management 23 (6), 596-624, 2003
Contextual variety, Internet-of-Things and the choice of tailoring over platform: Mass customisation strategy in supply chain management
I Ng, K Scharf, G Pogrebna, R Maull
International Journal of Production Economics 159, 76-87, 2015
Operationalising IoT for reverse supply: the development of use-visibility measures
GC Parry, SA Brax, RS Maull, ICL Ng
Supply Chain Management: An International Journal 21 (2), 228-244, 2016
Emerging digital frontiers for service innovation
C Peters, P Maglio, R Badinelli, RR Harmon, R Maull, JC Spohrer, ...
Communications of the Association for Information Systems 39 (1), 8, 2016
Service supply chains: a customer perspective
R Maull, J Geraldi, R Johnston
Journal of Supply Chain Management 48 (4), 72-86, 2012
Feed people first: A service ecosystem perspective on innovative food waste reduction
S Baron, A Patterson, R Maull, G Warnaby
Journal of Service Research 21 (1), 135-150, 2018
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