| Stage models for moving from e-government to smart government F Lemke, K Taveter, R Erlenheim, I Pappel, D Draheim, M Janssen Electronic Governance and Open Society: Challenges in Eurasia: 6th …, 2020 | 52 | 2020 |
| Bringing service design thinking into the public sector to create proactive and user-friendly public services R Sirendi, K Taveter HCI in Business, Government, and Organizations: Information Systems: Third …, 2016 | 38 | 2016 |
| Designing effective chatbot solutions for the public sector: A case study from Ukraine Y Petriv, R Erlenheim, V Tsap, I Pappel, D Draheim Electronic Governance and Open Society: Challenges in Eurasia: 6th …, 2020 | 25 | 2020 |
| Identifying design principles for proactive services through systematically understanding the reactivity-proactivity spectrum R Erlenheim, D Draheim, K Taveter Proceedings of the 13th International Conference on Theory and Practice of …, 2020 | 18 | 2020 |
| A conceptual framework for effective appropriation of proactive public e-services R Sirendi, A Mendoza, M Barrier, K Taveter, L Sterling Proceedings of the European Conference on e-Government, ECEG, 213-221, 2018 | 18 | 2018 |
| Designing proactive public services R Erlenheim Tallinn: TalTech Press Publishing, 2019 | 12 | 2019 |
| Designing proactive business event services: a case study of the Estonian Company Registration Portal H Kõrge, R Erlenheim, D Draheim Electronic Participation: 11th IFIP WG 8.5 International Conference, ePart …, 2019 | 11 | 2019 |
| Designing proactive public services as sociotechnical systems by using agent-oriented modelling R Sirendi M. Decman, and T. Jukic (Eds.), Proceedings of the 16th European Conference …, 2016 | 5 | 2016 |
| AI Readiness Assessment for Data-driven Public Service Projects: Change Management and Human Elements of Procurement RD Iii, R Erlenheim, T Tammet, I Pappel Human Factors, Business Management and Society 97 (97), 2023 | 3 | 2023 |
| Citizens' Readiness for Proactive Public Services: A case study from Azerbaijan G Khasmammadli, R Erlenheim Proceedings of the 15th International Conference on Theory and Practice of …, 2022 | 3 | 2022 |
| The Role of Service Design in Increasing Regional Innovation in the Silver Economy R Erlenheim, I Pappel International Conference on Electronic Governance and Open Society …, 2021 | 3 | 2021 |
| Validating the usage of Occupational Classification Systems in the Process of Creating a National Virtual Competency Assistant within the EU Labor Market M Liutkevicius, R Erlenheim Proceedings of the 14th International Conference on Theory and Practice of …, 2021 | 2 | 2021 |
| Electronic Participation P Panagiotopoulos, N Edelmann, O Glassey, G Misuraca, P Parycek, ... Springer International Publishing, 2019 | 1 | 2019 |
Kuldar TaveterResearcher and Educator at the University of Tartu, EstoniaVerified email at ut.ee
